A little help for your adventure

Questions about your walk, your partner or a keepsake? We can help.

Tell us what happened, your iPhone model and the app version. A screenshot can help too. Please avoid sending Health records or personal information you do not need to share.

My steps or distance are not updating

Tandem Trails uses daily steps and walking and running distance from Apple Health. Check that Health has recorded your walk and that Tandem Trails has permission to read both types of data. Then reopen the app. Data from a watch or another device may need time to reach your iPhone.

Manually entered Health samples do not count. Trail progress uses walking distance, so a step count can update before the distance changes. The route is virtual; the app does not track your GPS location.

My walking partner has not synced

Both walkers need an internet connection and must be signed into iCloud on their own iPhones. Ask your walking partner to open Tandem Trails so the latest walking totals can sync. Check the last synced time before comparing today's counts.

If sharing still does not work, contact us with the message shown in the app. Keep your invite link private.

I want to change my walking partner

Open Settings and choose Walking partner to manage your shared walk. Stopping walking together ends future sharing and lets you continue on your own before connecting with someone else. It does not erase copies of information or keepsakes already saved by either person.

Notifications are not appearing

Check the notification permission for Tandem Trails in iPhone Settings. Focus modes and notification summaries can also affect when alerts appear.

Privacy or data removal

Read our privacy policy for details of Apple Health and iCloud data. Email us if you need help accessing, correcting or removing information. Uninstalling the app does not automatically delete a shared iCloud challenge or your partner's saved copies.